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Keolis Downer starts operation and maintenance of  Adelaide Metro Train Services

Keolis Downer has partnered with the Department for Infrastructure and Transport to deliver better, safer and more frequent train services.

Keolis Downer brings together local knowledge and global expertise, with a strong background in delivering leading commuter networks in Australia, the US and Europe.

Partnering with the Department, Keolis Downer aims to improve services for all passengers, modernise the system and help to increase public transport patronage

“We want to make public transport the first choice for commuters by delivering world-class services and we will be out on the network on a regular basis, through our “Meet the Managers” sessions to hear from our customers.” said Keolis Downer Adelaide Managing Director Robert Tatton-Jones.

“Our Passenger Service Assistants will be actively engaging with passengers, and will be equipped with smart devices enabling them to provide real-time information on the services.”

“Everywhere Keolis Downer networks operates, our company is characterised by our renowned forward thinking and our innovative approach to public transport. Our mantra is to ‘Think Like a Passenger’ to ensure that we get the best possible customer-service outcomes.” Mr Tatton-Jones said.

Through this partnership, Keolis Downer will aim to successfully operate the Flinders Link extension, bringing more services to the Flinders Medical Centre and Flinders University precinct.

Keolis Downer aims to provide faster and more services upon completion of the electrification of the Gawler rail line and implement an extended trial of high security zones on platforms, to create a safer environment for travellers. This will include CCTV, improved lighting, and the installation of “help phones”.

While Keolis Downer is contracted to operate and maintain the rail network for the next 8 years in partnership with the Department, ownership of all rail assets, including trains, tracks and stations remains with the South Australian Government. Control over fare prices, revenue and standards for service levels will also remain with the Government.

Source: Keolis Downer

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